People encounter different types of issues when working with their email clients. There can be several issues related to the email depending on the client and the user environment.  The solution of these issues can be addressed only if you have adequate technical knowledge or take help from email support such as Telus technical support. Here are some of the common email issues and their solutions:

the common email issues and their solutions:

  1. Issue 1: I can’t send the e-mail or receive the email

There can be a typical problem, when you are able to connect with the Internet without having problems but cannot send or receive an email. The reason can be that the mail server runs smoothly, but the connection-route to server fails somehow. So first check that the connections to server works well. You may check this yourself, and it’s a good practice to always do so before start working on your system. This test requires you to know your mail server’s name or IP address. We assume that you use a system based on Windows.

Open the command-prompt by clicking on ‘Search’ and typing “cmd” in the Windows-menu icon Utilize the following commands to try to manually connect to the mail-server once the prompt window has been opened:

Telnet 25

Where you have to substitute with your mail server address or name.

You will be able to connect with your e-mail server if you are received with “Connected” or “220” promptly, and the server will probably be able to answer it. Just dismiss the prompt-window or use exit-command to come out of the mail-server. The most typical reason for email failure is because your email server is either entirely offline or has major difficulties. Your server is locally hosted by a third-party company or by the network or server employees. It is a good idea to call them in order to see whether there are any problems.

If you can connect to your server utilizing the above-mentioned test but cannot send or receive emails from your machine. It is better to ensure that you have right settings inside your email software with your administrator. You obviously have some form of network difficulty between your system and the server if you perform the telnet-test and you have “Unable to connect” message.

  • Issue 2: I can send email but I can’t receive it

The MX-records for the domain are always the first thing to examine in this case. You generally won’t have to do that if your email is hosted by a generic email company like or, but if your organization has its own domain then it’s the place to check first. Again, your admin or e-mail provider may be required to check the right settings.

Another thing to check is that your e-mail box has no forwarders configured to forward your incoming e-mail to another address. This can be done at a customer or a provider level and is certainly worth checking.

A test-email message from the email-server by you or your provider, can address this issue. Send the test email, record crucial information such as time, headers, etc., and then follow the message from the source to the destination.

  • Issue 3: I can receive but I could not send E-Mail.

The first thing to check here is that you use authentication in your client’s outgoing email settings. Sometimes email configuration wizards override this step, or current configurations can get corrupted. You must check the authentication settings with your email administrator, but in case you know yourself, that’s always a good starting point before you move elsewhere. Find out if you receive error messages or if it rebound with the error “5.7.1 Relay Denied.”

Also make sure that the port-25 (SMTP) or port-587 (Allowed Entry) are not prohibited on your network. Network administrators may have made adjustments and banned this port inadvertently on your network, so preventing the output email from being operated on regular SMTP or authorized ports.

You have probably tried to send e-mails, so you’ve discovered this difficulty, but it’s a good-idea to send your administrator a specific test message to resolve problems. Send a test-message to a different account, and note the time sent to you, the email headers, etc.

  • Issue 4: I have a considerable delay in either direction and/or Disk-Quota or Disk-Full Errors.

This is a typical error, when old mail servers are not updated for some time. Make sure that your server admins tackle the issue, but before they do, make sure you have all your e-mail folders correctly archived. Be sure to also check your Junk -folder.

  • Issue 5: High level of Spam 

The problem of spam can be increasingly found in email accounts. Recent data estimate that spam constitutes 65% to 75% of all email-traffic. There is no way to stop it completely, but precautions to secure your email system against the in-flux that will eventually come is always a good idea. Most email providers have various anti-spam methods, so if you have difficulties with your email and a third party, talk to them. You should try to obtain an additional protection solution if you operate your own email server, especially when you have more than a few employees. 

Malicious e-mails or viruses are one thing to be careful of. If you receive complaints of malicious emails from your network, then you should immediately contact your network-administrator and clean up and audit your network in full.

Thus, we have seen in detail, the common email-related issues and their solutions. In case you are also finding some issues like the ones mentioned above, you can use the above information to troubleshoot them. If you are having issues with Telus Email, Telus technical support promise every user to give the best help from Telus Technical support.