Have a Condo dispute – Here’s the information

Condo Dispute

Do you have a Condo dispute with the owner?  You can simply reach out to The Condominium Authority of Ontario (CAO). The CAO is a newly established organization that aims to improve condominium living by providing services and resources for condo owners. These include:

  • easy-to-use information to help owners and residents understand their rights and responsibilities
  • mandatory training for condo directors
  • resources to help condo owners and residents resolve common issues
  • an online dispute resolution service through the Condominium Authority Tribunal (CAT coming November 1st, 2017) . As of November 1, 2017, the Condominium Authority of Ontario has launched a new dispute resolution service for condo owners and residents.

The Condominium Authority Tribunal (CAT) dispute resolution process has five main steps:

  1. Filing a case: Provide detail on who is involved and what the case is about.
  2. Joining a case: The other User will join the case. Once they join, both parties automatically move to the negotiation stage.
  3. Negotiation: Users try to resolve case between themselves.
  4. Mediation: CAT Mediator joins case to assist in resolving.
  5. Tribunal Decision: CAT Member joins case and makes a binding decision.

For more details on the Condominium Authority Tribunal and the new dispute resolution process, please visit their website at www.condoauthorityontario.ca.

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